Privacy Policy
Introduction
At iCarPickup, we respect your privacy and recognize the importance of protecting your personal information. iCarPickup is an airport and private transfer service operated by Indochina Travel Group.
This privacy policy explains how personal information is collected, used, shared, stored, and protected when you visit our website, submit an enquiry, make a booking, or communicate with our team.
Information we collect
Depending on your interactions with us, we may collect the following categories of information:
Personal and contact information
- Full name
- Email address
- Telephone number (WhatsApp)
- Country of residence, where relevant
Booking and travel information
- Pickup and drop-off locations
- Travel dates and times
- Flight numbers and arrival information
- Number of passengers
- Luggage requirements
- Vehicle preferences
- Special service requests
Payment information
Where applicable, we may process payment-related information, transaction records, and billing details.
If payments are handled by an external payment provider, the provider’s own privacy practices may also apply.
Website and technical information
Depending on the technologies used on our website, we may collect information such as IP addresses, browser types, device information, cookies, and website usage data.
How we use your information
We process personal information for purposes that may include:
- Responding to transfer enquiries
- Preparing quotations
- Confirming and managing bookings
- Coordinating transportation arrangements
- Communicating pickup instructions and booking updates
- Processing payments and refunds
- Responding to customer service requests
- Maintaining records required for business or legal purposes
- Improving our services and website
- Sending marketing communications where permitted and where any required consent has been obtained
Personal data will be processed on an applicable legal basis and in accordance with relevant data protection requirements.
Sharing your information
Where necessary for the provision of services, personal information may be shared with:
- Authorized iCarPickup and Indochina Travel Group personnel
- Assigned drivers and transportation providers
- Booking and customer service technology providers
- Payment service providers
- Professional advisers and authorized authorities where required or permitted by law
We aim to limit information sharing to what is necessary for the relevant purpose. We do not authorize service providers to use customer information for unrelated purposes.
International data transfers
Because we serve international travelers and may use third-party technology services, personal information may be processed or accessed outside Vietnam.
Where international data transfers occur, we will assess and implement the measures required by applicable law. Information about relevant transfer arrangements may be provided upon request where legally required.
Data security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Data retention
We retain personal information only for as long as necessary for the purposes for which it was collected, subject to applicable legal and operational requirements.
Retention periods depend on the type of information, the purpose of processing, and relevant legal obligations.
When information is no longer required, we will delete, anonymize, or otherwise handle it in accordance with applicable law.
Your privacy rights
Subject to applicable law, you may have rights relating to your personal information, including rights to:
- Access relevant personal data
- Request correction of inaccurate information
- Request deletion where legally applicable
- Withdraw consent where processing is based on consent
- Object to or restrict certain processing activities
- Submit privacy-related requests or complaints
Requests may be subject to legal conditions, verification requirements, and applicable exceptions. To exercise your rights, please contact us using the details below.
Cookies and website analytics
Our website may use cookies and similar technologies to support website functionality, understand usage, and improve user experience.
Where required, we will provide information about non-essential cookies and obtain appropriate consent before using them.
You may also manage certain cookie preferences through your browser settings or the controls available on our website.
Children’s personal information
Our transfer services may involve passengers traveling with children.
Where personal information relating to children is required, it should be provided and handled through an authorized parent, guardian, or other legally permitted representative, in accordance with applicable law.
We do not intentionally request information about children that is unnecessary for arranging the relevant transportation service.
Third-party websites and services
Our website may contain links to third-party platforms, payment providers, or other external services. These services may have their own privacy policies. We encourage you to review them before providing personal information.
Changes to this privacy policy
We may update this Privacy Policy to reflect changes in our services, data processing activities, or legal requirements. The latest version will be published on our website with its effective date.
Where required by law, we will provide additional notice or obtain consent before implementing relevant changes.
Contact us
iCarPickup – Operated by Indochina Travel Group
Business address: 5F, No72 Hong Tien, Bo De, Hanoi, Vietnam
Customer support email: [email protected]
Contact number: +84 915 593 000
Website: https://icarpickup.com