Vietnam Airport Transfer FAQs

Use the booking form on our website. Enter your pickup date, time and locations, choose a vehicle and see its price, then place your order. Send us your flight number if you are arriving by air. Your booking is confirmed when you receive written confirmation from iCarPickup. For several stops, large groups or special requests, you can email or call us before you book.

Please provide your pickup and drop-off locations, travel date, preferred pickup time, number of passengers, luggage details, and flight number if you are arriving at an airport. Accurate information helps us review suitable transportation options.

We recommend arranging your transfer as early as possible, especially during public holidays and busy travel periods. Short-notice bookings may be possible, depending on vehicle and driver availability.

You may request transportation on behalf of another traveler. Please ensure that the passenger details are accurate and that you have the appropriate authorization to share their personal information.

A booking is confirmed when iCarPickup sends you written confirmation containing the agreed service details. If payment is required, the applicable payment conditions must also be satisfied.

Yes, you can enquire about transportation for both your arrival and departure journeys. Please provide the details of each trip so availability and pricing can be reviewed.

Your booking confirmation will provide the applicable meeting instructions. Pickup arrangements can differ between airports and terminals, so please review the confirmed location before traveling.

Please notify iCarPickup as soon as you become aware of a significant delay. Any flight monitoring, pickup adjustments, waiting-time allowances, or additional charges depend on the conditions confirmed for your booking.

Where flight monitoring is included in a particular service, this will be communicated as part of the booking arrangements. Customers should provide accurate flight details and report significant changes.

The applicable waiting-time allowance, starting point, and any additional charges should be stated in your booking confirmation. Please contact our team promptly if you expect to arrive at the meeting point later than planned.

Check the meeting instructions in your booking confirmation and contact iCarPickup using the designated support details. We recommend contacting our team before leaving the agreed meeting area.

You can enquire about transfers outside regular daytime hours. Availability and any additional charges will be confirmed before booking.

Vehicle categories depend on the route, passenger count, luggage requirements, and availability. Share your journey details with our team so suitable transportation options can be reviewed.

Luggage capacity varies by vehicle type and the number of passengers. Please tell us how many suitcases and additional bags you plan to bring, including any oversized items, before confirming your booking.

Please include the child’s age and seating requirements in your enquiry. Child seat availability, suitability, and any applicable charges must be confirmed before booking.

Yes, you can enquire about transportation for families and groups. Provide the number of travelers, luggage requirements, and journey details so available vehicle arrangements can be assessed.

Please contact our team before booking and explain your requirements. We will review whether suitable transportation arrangements are available for your journey.

Prices depend on the route and the vehicle. One-way prices for a 4-seat car start from $17 for Noi Bai Airport to Hanoi Old Quarter, $8 for Da Nang Airport to Da Nang city and $15 for Tan Son Nhat Airport to District 1. 7-seat and 16-seat cars cost more. Enter your trip in the booking form to see the exact price for each vehicle before you book.

Per vehicle. The price shown in the booking form is for the whole car, one way, not per passenger, so a family or group sharing one car pays one price.

The quotation or booking confirmation should identify the charges included in the agreed price and any applicable exclusions. Please review these details before confirming your booking.

Available payment options, any deposit requirements, and payment deadlines will be communicated during the booking process. Please follow only the official payment instructions provided by iCarPickup. You can pay directly on our website using an international credit or debit card, or securely via a payment link sent to your email.

You can request a change by contacting iCarPickup. Changes depend on availability, applicable notice requirements, and any revised charges. A change is confirmed only after our team approves it.

Yes, you may submit a cancellation request. Any cancellation fee or refund entitlement will depend on the conditions disclosed and agreed before booking, together with applicable law.

Please contact iCarPickup as soon as possible. Our team will review the available options and explain the rescheduling, cancellation, or refund conditions relevant to your booking.

Additional stops may be possible, depending on the route and vehicle schedule. Please request them in advance so availability and any additional charges can be confirmed.

You can contact iCarPickup by email at [email protected] or by phone / WhatsApp at +84 915 593 000, or use the communication channels provided in your booking confirmation.